Help Center Articles

https://www.easee.online/en/help-center/

Can anyone take the online test?
The test is intended for people aged 18 and up to check visual function. If you are between 18-45 years with common refractive errors: Myopia (-0.25 to -3.5...
Fri, 5 Mar, 2021 at 2:56 PM
The test environment
You will do the test on your laptop, tablet or desktop using a smartphone as a remote control. To ensure the outcome of the measurement is reliable, it’s im...
Fri, 5 Mar, 2021 at 3:45 PM
I cannot (re-) set my password
When I try to set my password, or after a password reset I get “This password reset token is invalid” or “This password reset token has expired”. When y...
Fri, 5 Mar, 2021 at 3:04 PM
Can I delete my account?
Can I delete my account? Of course you can. Although we’re sad to see you go, we’d like to thank you for trying easee out! Just a small note, before...
Wed, 17 Feb, 2021 at 9:07 AM
When do I receive the prescription?
You’ll receive your validated prescription within 24 hours from purchase. Should this take longer, we will get in touch with you.
Fri, 5 Mar, 2021 at 3:14 PM
How do I read my visual acuity results?
The preliminary results represent the measurement of your visual acuity. Visual acuity indicates the sharpness or your vision. It refers to the ability ...
Fri, 5 Mar, 2021 at 3:01 PM
Can I get a refund?
Yes. If you are unhappy about the outcome and you think it should be different, we will offer you a refund and an opportunity to take the test again. In thi...
Fri, 5 Mar, 2021 at 3:19 PM
I made a mistake during the test, what should I do?
To get the best results you should try to do the test as honestly as possible and follow the instructions closely. If you are not sure whether you can see a...
Fri, 5 Mar, 2021 at 3:15 PM
What if I entered my prescription details or medical information incorrectly?
Get in touch with us as soon as possible by sending an email to support@easee.online Please include in the email: the email address which you complete...
Fri, 5 Mar, 2021 at 3:00 PM
Why can't I do the exam if I am under 16 years old?
Here, at easee, we are very concerned about your privacy. Persons are required to be 16 years or older to create an account. According to the European U...
Wed, 17 Feb, 2021 at 9:58 AM